top of page

Privacy Policy


Website: www.wholeheartslisteners.com
Business Name: Whole Hearts Listeners

Whole Hearts Listeners (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This document explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website, you consent to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name or nickname, email address, phone number, payment information (handled securely via third-party processors like Stripe or PayPal).

  • Session Information: Notes or details voluntarily shared during booking or communication (we do not record or store session conversations).

  • Technical Data: IP address, browser type, operating system, referring URLs, device identifiers, and usage details.

  • Cookies and Tracking: We use cookies and similar technologies to improve site performance and understand usage patterns. You can adjust cookie settings in your browser.

2. How We Use Your Information

We may use your information for the following purposes:

  • To provide, operate, and maintain our services.

  • To process payments and manage bookings.

  • To communicate with you about your sessions, account, or changes to our policies.

  • To improve our services, offerings, and website experience.

  • To comply with legal obligations or enforce our terms.

3. Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share data only with:

  • Payment processors for secure transactions.

  • Service providers assisting in operational activities (such as email platforms or IT providers) under strict confidentiality.

  • Legal authorities if required by law, subpoena, or to protect our rights, safety, or property.

4. Data Storage and Security

We implement reasonable technical, administrative, and physical safeguards to protect your data. However, no online transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain data only as long as necessary to provide services, meet legal obligations, or resolve disputes. You may request deletion of your data by contacting us, and we will comply unless legally prohibited.

6. Your Rights

Depending on your location, you may have rights under privacy laws such as GDPR, including:

  • Right to access, correct, or delete your personal data.

  • Right to restrict or object to data processing.

  • Right to data portability.

  • Right to lodge a complaint with a supervisory authority.

To exercise these rights, contact us at [Insert Contact Email].

Terms and Conditions

Effective Date: [Insert Date]

By accessing and using the Whole Hearts Listeners website and services, you agree to comply with these Terms and Conditions. If you do not agree, please discontinue use.

1. Service Scope

Whole Hearts Listeners offers non-therapeutic, non-medical listening services for emotional support. We are not a licensed healthcare provider, counselor, therapist, or crisis service. We do not diagnose, treat, or advise on mental or physical health conditions. For emergencies, contact local emergency services or professional help.

2. Eligibility

You must be at least 18 years old to use our services. By booking or using our services, you confirm you meet this requirement.

3. Booking and Payment

  • All services must be booked and paid for in advance.

  • Payment is processed securely through third-party providers; we do not store full payment details.

  • Refunds are available only if cancellations are made more than 12 hours in advance. No-shows or late cancellations will result in forfeited fees.

  • Package purchases are non-refundable once any portion has been used.

4. User Conduct

You agree to engage respectfully with our team and not use the services to transmit abusive, harassing, or unlawful content. We reserve the right to terminate any session or user account for inappropriate behavior without refund.

5. Confidentiality

We maintain strict confidentiality for all sessions except:

  • If required by law.

  • If you express intent to harm yourself or others.

6. Intellectual Property

All website content, logos, graphics, design elements, and materials are owned by Whole Hearts Listeners. You may not copy, reproduce, distribute, or use our intellectual property without prior written consent.

7. Limitation of Liability

Whole Hearts Listeners provides services on an “as-is” basis. We do not guarantee specific outcomes or results. To the fullest extent permitted by law, we disclaim liability for damages arising from use of our services, including but not limited to indirect, incidental, consequential, or punitive damages.

8. Indemnification

You agree to indemnify and hold harmless Whole Hearts Listeners, its owners, employees, contractors, and affiliates from any claims, damages, or losses arising out of your use of our services or violation of these terms.

9. Modifications

We reserve the right to update or modify these terms at any time. Updated versions will be posted on our website with the effective date. Continued use after changes indicates acceptance of the revised terms.

10. Governing Law

These Terms and Conditions are governed by the laws of [Insert Governing Country/Province/State]. Any disputes shall be resolved under the exclusive jurisdiction of the courts in [Insert Jurisdiction].

Contact Information

For any questions regarding these Terms or the Privacy Policy, please contact us at:
Email: wholeheartslisteners@gmail.com
 

bottom of page